Make Your Reservation Today!

5285 Shad Rd. Unit 315
Jacksonville FL, 32257
Phone: 904-424-1500

Free Local Delivery
7 Days a Week!
5285 Shad Rd. Unit 315
Jacksonville FL, 32257
Phone: 904-424-1500

Frequently Asked Questions

Bounce-a-Roo Party Rentals, LLC is licensed in Duval County and collects 7% sales tax on all rentals. Exempt organizations will need a copy of the Sales Tax Exempt Form.

LOCATION:

5285 Shad Rd Suite#315

Jacksonville Florida 32257 

Phone: 904-424-1500

Indoor Family FUN Center Hours

(Open To The Public) 

Monday- CLOSED

Tuesday-Friday 9am-7pm  

Saturday & Sunday 9am-8pm

OFFICE HOURS

Monday-Friday 9am-5pm

Saturday 9am-3pm

All about Bounce-A-Roo FUN!

Bounce-a-Roo FUN is a local family owned and operated Indoor Family FUN center and Inflatable Game Rental Company which has been serving your community (Greater Jacksonville, FL.) since 2007. With over 10 years experience, we strive to provide superior customer service so your next special occasion will be a HUGE success. Our family knows the importance of providing quality service and equipment. We will guarantee the cleanliness and punctuality of every rental and indoor party!  Satisfaction is Roo's guarantee. Whether you need book an INDOOR Private Party, inflatables, a frozen drink/margarita machine, or just come in for some Lazer Tag or Mini Golf Roo has got you covered!  CALL 904-424-1500 and we can book your next special occasion here at Bounce-A-Roo or we can DELIVERY to you!

INDOOR FUN

12000 Sq Ft of indoor family entertainment facility offers Laser Tag, Cosmic Mini Golf, Inflatable Obstacles & Slides, Giant Play Stucture with zip line, and Roo's Snack Shack!  We are open to the Public starting April 1st 2017 for individual play, private parties, and Field Trips.  Roo's Playground is the awesome!  Come in and have FUN with Roo! https://bouncearoofun.com/indoor 

DELIVERED FUN

We will deliver to your a next function using our fleet of delivery vehicles.   We are available 7 days a week (8:00am - 7:00pm) to answer questions about our services and/or rentals. You can call (904) 424-1500 or submit a reservation via the Reservations link. Making a reservation via the Reservation link does not guarantee availability. We will contact you within 24 hours to confirm any reservations.  

Bounce-A-Roo and Inflatable Bounce House Rentals of Jacksonville, Florida is your best choice for children's inflatable bounce houses & water slide rentals. With over 100 inflatables to choose from, Bounce-A-Roo offers you one of the largest selections of children's inflatables for rent in Jacksonville, North Florida, and St Augustine Florida- featuring popular themed inflatable Bounce House Rentals, such as Mickey Mouse, Spongebob, and even Disney Frozen Bounce House. We have Combo Rentals, Water Slide Rentals, Dry Slide Rentals, Inflatable Game Rentals, Dunk Tank Rentals, and Obstacle Course Rentals.  Bounce-A-Roo further offers concession rentals for your child's next party such as Sno-Cone Machine Rentals, Cotton Candy Rentals , Popcorn Machine Rentals, Frozen Drink Machines Rentals, Tables & Chair Rentals, and even ANY size Tent Rental. Bounce-A-Roo has ALL your rental needs covered!

Are you guys licensed & Insured?

Yes. We are licensed in Jacksonville FL. & insured with liability insurance. We cover our own negligence, not yours. In reserving a rental, you will be required to sign an agreement listing the terms and conditions of the rental. For large events we can place your organization on our policy as a rider.  We provide this service fee of charge for all our Community Partners or large organization upon request  BEWARE of Competitors that cut corners by advertising lower than normal prices and promises! Bounce-A-Roo Party Rentals has been in business since 2007 and a member of the Inflatable Industry Purchasing Group since 2007. The safety and cleanliness of all our commercial grade equipment is paramount at Bounce-A-Roo!  

Do you charge a delivery fee?

We provide set-up and pick-up FREE of charge to the Great Jacksonville, Orange Park, Fleming Island, and St. Augustine Areas. (some restrictions apply). If you live within 20 miles of our shop 4949 Sunbeam Rd. #5 Jacksonville Florida 32257 the price includes delivery. If you live outside of this delivery zone we charge $1.25 per mile (ONE WAY ONLY!).  (20-29 miles Rate $1.25)  EXAMPLE: 29 miles equal 36.25.  If your delivery is over 30 miles the cost per mile increases to $1.75 per mile (30-39 miles rate $1.75). 40-50miles Rate $2.25  (50miles MAX DISTANCE) (ONE WAY CHARGE).  We want you and your guests to enjoy the special day and not have to worry about working! For questions on your area please call us at (904) 424-1500.  A Minimum of $135 is required for delivery of ANY item(s). **WE DELIVERY UP TO 50 MILES from our home office location 4949 Sunbeam Rd. #5. DELIVERY FREE up to 20 miles ONLY!

SUMMER PEAK MONTHS (May- September) Deliveries 40-50miles MUST be a 2 day Rental(Weekend Deliveries -Normally Delivered on Friday Pick-up Monday) *Delivery Times Subject to Change

Do you require a deposit?

Yes. We do require a $50 deposit using a Visa or MasterCard. This deposit is credited towards your total bill. Customer Pick-ups of equipment requires full payment prior to Pick-Up.

Large Events - 2 or more items require a 25% Deposit.  

Large Events -2 or more items w/ concession supply orders require a 50% Deposit 

ALL DEPOSITS ARE NON- REFUNDABLE.  IF you cancel for ANY reason you will receive a CREDIT that can be used for up to (1) Year.  Your invoice will be updated to reflect the cancellation and you will have (1) to use the deposit / full payment made at the time of the order.  

For further detail call 904-424-1500.

What types of payments do you require?

We accept Visa, Mastercard, Cash, Business Check, or cash.  If you are using another form of payment, please call and we can make arrangements.  

Yes. We do require a $50 deposit using a Visa or MasterCard. This deposit is credited towards your total bill. Customer Pick-ups of equipment requires full payment prior to Pick-Up.

Large Events - 2 or more items require a 25% Deposit.  

Large Events -2 or more items w/ concession supply orders require a 50% Deposit 

ALL DEPOSITS ARE NON- REFUNDABLE.  IF you cancel for ANY reason you will receive a CREDIT that can be used for up to (1) Year.  Your invoice will be updated to reflect the cancellation and you will have (1) to use the deposit / full payment made at the time of the order.  

For further detail call 904-424-1500.

Do you offer discounts?

Yes. All military, police, fire, and non-profit groups are eligible for a 10% discount. You must show proof via an ID card to be eligible. We also want to reward our customers - refer Bounce-a-Roo Party Rentals to a friend or family member and you can receive an additional 10% off on your next equipment rental.  We further extend Community Partner discounts  and large events discounts up to 25%.  If you are having a large carnival or festival we can provide you with a custom package quote which equals HUGE savings!  Check out our Package Specials and Discounts Link for more information and start saving today! Join us on Facebook at Bounce-A-Roo Party Rentals, North Florida for current weekly special. https://www.youtube.com/watch?v=O6n51S8JV88

Does Bounce-a-Roo offer specials?

Yes. We offer Roo's Package Specials for your next event. These packages can save you up to $50.00. Check out the packages via the link or just call (904) 424-1500.  We also have Monthly Specials and  Join us on Facebook and take advantage of weekly specials!  "Bounce-A-Roo Party Rentals, North Florida"  Check us out on Facebook, Twitter, Pinterest, Instagram, and EVEN Youtube!

How long can we keep the rental and who sets it up?

Your rental is good for the day(s) of the event. Normally our trained staff member will arrive at least 1 hour before your event begins. We guarantee 4 hours of rental time from the time your party begins unless the time the event is over is after sunset, in that case we will return before sunset or the next day to pick-up. Our rentals typically run ALL day.  If you need to make special arrangements just let us know. Customer pick-ups can be picked up the day prior to the event and returned the following day (call us for details). We want your next event to be catered to your needs. It normally takes our trained staff about 30-45 minutes to set-up and to pick-up an inflatable. We ask that you DO NOT deflate the inflatables prior to pick-up unless it is raining, winds are 15 mph or more. If you do deflate the rental for any of the reasons above you must make sure everyone is out of the inflatable. If a rental is staying overnight and we will pick up in the morning you may deflate the rental as long as everyone is out of the inflatable, but please re-inflate the rental at least 1 hour prior to pick up time.  Deliveries for Saturday Parties will be made on Friday prior or Saturday morning.  Pick-Ups will be made in the evening or the next day depending on each particular party and our schedule. 

SUMMER PEAK MONTHS (May- September) Deliveries 40-50miles out MUST be a 2 day Rental (Normally Delivered on Friday Pick-up Monday)

Customer Pickup:  In order to pick up a 13x13 Roo Hopper you must have a mini-van or SUV that has removable  or fold down seats (seats must be removed prior to pick up) or a pick up truck.  If you have fold down seats they must allow the back of the mini-van or SUV to have a clear space for equipment. In order to pick up a 4-1 Combo unit or a small slide you must have a pick up truck or a utility trailer.  If the bounce house does not fit in the vehicle that you bring Bounce-A-Roo, LLC is not responsible for any refunds.

Daily Rental Rate per day will be applied to credit card on file if NOT returned on or before the date of return. BOUNCE HOUSE (customer/lessee Set-Up Procedures)

1. Must be staked down w/ sandbags and/or stakes provide at all times during use.

2  Must be placed on level ground away from tree limb, power lines, ect.

3. ADULT attendants must be present during use.

4. Remove debris from unit prior to rolling up (shoes, clothes, ect.)

5. Received GUIDE to proper set-up of bouncer and signed for it.

6. ALL equipment must be returned on the date stated; If not returned OR we have to come pickup equipment you will be required to pay another FULL day delivery rental rate for that piece of equipment you have rented.  This rate continues per day until the equipment has been returned 

NO food, foreign objects, liquids, soaps, silly string, gum, face paint ect. on equipment

IF Inflatables come back to us with Silly Sting, Gum, Face Paint, Urine, Defication, Bodily Fluids, Blood 

There WILL BE A Minimum $75 /UP TO REPLACEMENT COST clean-up fee will be automatically charged to the Credit Card Filed 

How far in advance can I reserve an inflatable or equipiment?

You can reserve an inflatable and/or equipment anytime. You will need a credit card on file to hold items and a $50 deposit. If you want to reserve a particular item, we recommend that you reserve it in advance. We will make every effort to accommodate last minute requests.  If you need Large Event Frame Tents please call and we can send a our Special Events Coordinator Burke Bell to your venue for a custom design and layout.  He will put together a custom package that is designed around your needs and budget. 

What is Bounce-a-Roo's weather policy?

It is important for you to understand that inflatables can become slippery and dangerous if wet. This does not include wet slides. It is the responsibility of the customer to make sure all children are removed while it is raining. All inflatables need to be deflated and blowers unplugged during lightning storms and/or winds in excess of 20mph.  Bounce-A-Roo reserves the right to cancel the delivery of any inflatable due to extreme weather conditions.

Yes. We do require a $50 deposit using a Visa or MasterCard. This deposit is credited towards your total bill. Customer Pick-ups of equipment requires full payment prior to Pick-Up.

Large Events - 2 or more items require a 25% Deposit.  

Large Events -2 or more items w/ concession supply orders require a 50% Deposit 

ALL DEPOSITS ARE NON- REFUNDABLE.  IF you cancel for ANY reason you will receive a CREDIT that can be used for up to (1) Year.  Your invoice will be updated to reflect the cancellation and you will have (1) to use the deposit / full payment made at the time of the order.  

For further detail call 904-424-1500.

Weather Related Issues

Bounce-a-Roo Party Rentals, LLC reserves the right to cancel your rental if there is a 70% or higher chance of rain. If there is a 50% chance of rain we let the customer decide prior to delivery if they would like to reschedule. If we do not hear from the customer we will assume that they still want the equipment delivered. ONCE THE EQUIPMENT IS SET-UP, PAYMENT IS REQUIRED & NO REFUNDS WILL BE MADE. If you have any questions regarding our weather policy, please call (904) 424-1500. Customer Pick-ups of equipment requires full payment prior to Pick-Up.  

What if I want to reschedule or cancel my reservation?

Please contact us as soon as possible if you want to reschedule or cancel your reservation.   If you book ANY item within the week of the your upcoming event we require FULL PAYMENT and this transaction is NON-Refundable. You can reschedule your event to another date and keep your transaction amount.  If there is ANY unforeseen damaged (UNUSABLE EQUIPMENT) to our equipment, Bounce-A-Roo will immediately assess the damage via the on call manager.  We will discuss with the customer to determine if they would like to receive a refund OR to have an equipment replacement.  If the customer chooses to have the equipment replaced and we replace within a timely manner, prior to the start of the customers designated party date or time there will NOT BE any refunds made.  It is the discretion of the ON CALL SUPERVISOR to provide the customer with further discounts or credits if the issue(s) effect times and dates of the customers current party.  

Are your inflatables safe and clean?

Yes. At Bounce-a-Roo Party Rentals, LLC all our equipment is commercial grade. Our inflatables are made in the USA and constructed with safety in mind. Each inflatable is made with commercial grade vinyl with double stitching. All our inflatables meet the ATSM rental industry standard. Our inflatables are equipped with a non-removable list of rules and child-safe ramps or steps for easy entry/exit. We provide additional guidelines for use of equipment.All of our inflatables and equipment are cleaned weekly with environmentally friendly cleaning supplies. If there is ANY unforeseen damaged (UNUSABLE EQUIPMENT) to our equipment, Bounce-A-Roo will immediately assess the damage via the on call manager.  We will discuss with the customer to determine if they would like to receive a refund OR to have an equipment replacement.  If the customer chooses to have the equipment replaced and we replace within a timely manner, prior to the start of the customers designated party date or time there will NOT BE any refunds made.  It is the discretion of the ON CALL SUPERVISOR to provide the customer with further discounts or credits if the issue(s) effect times and dates of the customers current party.

What type of surface can we place bouncers on?

Inflatable Hoppers, Slides, Games, and Obstacles can be placed inside or outside. Surfaces include: grass, asphalt, and concrete. It is important that all inflatables be placed on a level ground and free of over-hanging tree limbs and power lines. If placed inside, inflatables need to be clear of lights and/or ceiling fans. We CAN NOT place inflatables on top of dirt, mulch, or rocks. The location needs to be easily accessible for delivery and pick-up. Each inflatable is anchored by sand bags or stacks. We will need to know the location of your event when you make your reservation.

How much space is needed to accommodate an inflatable?

Generally, a 20ft X 20ft area is sufficient for Roo's Hoppers. If you are unsure please call (904) 424-1500 and we will come to the location of your next event to take measurements. The dimensions of each of our inflatables are provided on the website. Larger inflatables and slides will need more space.

Do I need an attendant? 

If you have more than 25 individuals participating in any one inflatable. This occurs for very large parties, church functions, school functions, etc... We provide trained attendants with an additional cost. Call (904) 424-1500 for more information. 

Major Holidays (Memorial Day, July 4th, Labor Day) 

All payment must paid in FULL and in advance of the Event Date.  There is NO REFUNDS/ Rescheduling of dates on parties that occur on these above holidays!  The only way we will reschedule your party is if we have to cancel due to poor weather.

**Make sure you have at least one three pronged heavy duty extension cord for your rental items.  If you need more than one we will advise you.  We are no longer able to provide extension cords for events.  

 

© 2017 Bounce-a-Roo Party Rentals, Inc. © & Margarita Run. All Rights Reserved.
Hoppers, Character Hoppers, Combo Jumps & Slides, Slides (water & dry), Toddler Hops, Obstacle Hops,
Concession Machines, Tables & Chairs, Toddler Benches, and Generators in Jacksonville, Florida (FL)

Serving: Jacksonville, Jacksonville Beach, Atlantic Beach, Neptune Beach, Ponte Vedra, Ponte Vedra Beach, St. Augustine
St. Augustine Beach, St. Johns County, Fruit Cove, Green Cove, Clay County, Orange Park, Fleming Island, Julington Creek, Mandarin, St. Mary’s GA., Nassau County, Fernandina, Callahan, Oceanway, and North Jacksonville
Palm Tree Creative